me88sg Privacy Policy

1.Who We Are

me88sg operates the online casino, sportsbook, and gaming platform accessible at me88sg.app ("Platform"). References to "me88sg", "we", "us", or "our" in this Privacy Policy refer to the operator of the me88sg Platform. References to "you", "your", or "Member" refer to any registered account holder or visitor accessing the me88sg Platform.

me88sg acts as the data controller in respect of personal data collected and processed through the Platform. me88sg operates under international gaming authority licensing and is subject to associated data protection and player protection obligations as conditions of that licence.

For all data-related enquiries, the primary point of contact is our support team, reachable via Live Chat on the Platform or by email at [email protected].

2.Personal Data We Collect

me88sg collects personal data through your interactions with the Platform, including during account registration, verification, gameplay, deposits, withdrawals, and support communications. The categories of personal data we collect include:

me88sg does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by applicable law or where you voluntarily disclose such information in the context of a responsible gaming support interaction.

3.How We Use Your Personal Data

me88sg uses collected personal data for the following purposes:

• To create, manage, and maintain your me88sg Member Account
• To verify your identity and age in compliance with our regulatory KYC obligations
• To process deposits and withdrawals via FPX, Maybank2u, CIMB, Touch n Go eWallet, Boost, and other supported Malaysian payment methods
• To detect, investigate, and prevent fraud, money laundering, underage access, and other prohibited conduct
• To enforce our Terms and Conditions and responsible gaming policies
• To provide customer support through Live Chat, WhatsApp, and email
• To send transactional communications (account confirmations, withdrawal notifications, security alerts)
• To send promotional communications where you have provided valid consent
• To monitor and improve platform performance, game functionality, and user experience
• To comply with our obligations under our international gaming authority licence and applicable laws

4.Legal Basis for Processing

me88sg processes your personal data on the following lawful grounds:

• Contract performance: Processing necessary to establish and fulfil the contractual relationship with you as a me88sg Member, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, KYC/age verification requirements, and gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and improving the me88sg platform, where such interests are not overridden by your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have given explicit and informed consent. You may withdraw marketing consent at any time by updating your communication preferences in Account Settings or contacting support.

5.Data Sharing & Disclosure

me88sg does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties only to the extent necessary for the stated purpose:

• Payment processors: FPX network operators, Maybank2u, CIMB, Public Bank, Touch n Go eWallet, and Boost, for the purpose of processing your financial transactions. These processors operate under their own privacy and security frameworks.
• KYC and identity verification providers: Third-party services that assist me88sg in verifying Member identities and ages in compliance with gaming authority requirements.
• Fraud prevention and AML services: Specialist providers that assist me88sg in detecting suspicious transactions, money laundering patterns, and fraudulent account activity.
• Game content providers: Game studios and live dealer platform providers (such as those supplying slots, table games, and live dealer content) may receive session identifiers required to deliver game content and record game outcomes. These providers do not receive your identity or financial data.
• Regulatory authorities: me88sg will disclose personal data to our licensing authority, law enforcement agencies, or other regulatory bodies where required to do so by applicable law or regulatory obligation.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by me88sg, subject to professional confidentiality obligations.

6.Cookies & Tracking Technologies

The me88sg Platform uses cookies and similar tracking technologies to maintain session state, support security functions, and analyse usage patterns. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, fraud prevention, and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how Members use the Platform — page views, session duration, feature engagement — to inform platform improvements. Analytics data is aggregated and does not identify individual Members by name.
• Preference cookies: Store your language, display, and notification preferences across sessions.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to access the me88sg login and Account functionality.

7.International Data Transfers

7.1  The me88sg Platform and its service providers may operate server infrastructure outside Malaysia. Where personal data is transferred to jurisdictions outside Malaysia, me88sg ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable Malaysian data protection law.

7.2  Such safeguards include contractual data protection clauses with service providers, data processing agreements, and selection of providers operating in jurisdictions with recognised adequate data protection frameworks.

8.Data Retention

me88sg retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and identity data: Retained for a minimum of 5 years following Account closure, to satisfy AML record-keeping and gaming regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documentation: Retained for a minimum of 5 years from Account closure or the conclusion of any associated compliance investigation, whichever is later.
• Support communications: Retained for 2 years following closure of the relevant support interaction.
• Marketing consent records: Retained for the duration of active consent and for 1 year following consent withdrawal, as a record of previous consent status.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

9.Your Rights

Subject to applicable data protection law, me88sg Members have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data me88sg holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data. Note that changes to KYC-verified identity data require re-verification.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary, where you withdraw consent, or where processing was unlawful. This right is subject to me88sg's regulatory data retention obligations and may be declined in whole or in part where retention is legally required.
• Right to restrict processing: You may request that me88sg restricts processing of your personal data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another service, where technically feasible and where processing was based on contract or consent.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, submit a request via Live Chat or by email to [email protected]. Identity verification will be required before any request is actioned. me88sg will respond within 30 days of a valid request.

10.Data Security

10.1  me88sg implements technical and organisational security measures appropriate to the risk posed by our data processing activities. These include: TLS/SSL encryption for all data in transit; encryption-at-rest for stored personal data; access controls limiting staff access to personal data on a need-to-know basis; multi-factor authentication for internal administrative systems; and regular security assessments.

10.2  In the event of a personal data breach that poses a risk to your rights and freedoms, me88sg will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law.

10.3  While me88sg employs industry-standard security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your me88sg login credentials and for reporting any suspected Account compromise to us immediately.

11.Children's Privacy

The me88sg Platform is strictly for adults aged 21 years and above. me88sg does not knowingly collect personal data from persons under 21 years of age. Age verification is a mandatory step in the me88sg Account registration and KYC process. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant Account, void all associated activity, and delete the personal data concerned, retaining only such records as are required by applicable regulatory obligations.

12.Marketing Communications

12.1  me88sg may send promotional communications — including bonus offers, tournament notifications, and game updates — to Members who have consented to receive such communications at the time of registration or subsequently through Account Settings.

12.2  You may withdraw marketing consent at any time by: (a) updating your notification preferences in Account Settings; or (b) contacting support via Live Chat or email. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal and does not affect the delivery of transactional communications (account alerts, withdrawal confirmations, security notices) which are not marketing communications.

12.3  me88sg does not engage in unsolicited SMS or WhatsApp marketing. Communications to your registered Malaysian mobile number are limited to OTP delivery, security alerts, and (where consented) promotional messages within the me88sg Member platform.

13.Third-Party Links

The me88sg Platform does not link to external third-party websites. Any links appearing within game content or game provider interfaces are operated by the respective game providers under their own privacy policies. me88sg is not responsible for the privacy practices or content of third-party platforms.

14.Changes to This Privacy Policy

14.1  me88sg reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or applicable law. Material changes will be communicated to registered Members via the Platform notification system or by email to your registered address at least 14 days prior to the effective date of the change.

14.2  Continued use of the me88sg Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated terms, you must close your Account before the effective date of the change.

14.3  The "Last updated" date at the top of this page reflects the most recent revision. Previous versions of this Privacy Policy are available on request by contacting our support team.

15.Contact Us

For all privacy-related enquiries, data subject rights requests, or concerns about how me88sg handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via your me88sg member dashboard
• WhatsApp: Available 24/7 via your me88sg member dashboard
• Email: [email protected]

me88sg will acknowledge all privacy-related requests within 5 business days and respond substantively within 30 days. Complex requests may require additional time; we will notify you if an extension is required.